Now serving the new york / metro area

FAQ

General

Is there a minimum / maximum requirement?
Yes, we have a minimum of 30 gifts and maximum of 150. 

What should I put as my "Primary Delivery Address" at checkout? 
Please put one of your delivery locations in this field. A hotel, your house, wherever you know you'll want at least one gift delivered. This is for tax calculation purposes only. We will send you a Delivery Location form after checkout to get the full details. See our Delivery selection below for more.

How many gifts should I order?
This what we use to determine quantities:

  • 1 gift for every room booked at a room-block hotel listed on your website
  • 3 extra gifts for each hotel (in case someone booked directly and didn’t show up on your room-block list)
  • 2 gifts for your photographer and/or planner

And then think through those very important guests that decided to stay elsewhere. By no means is this expected, but if it’s a very special guest it’s always worth finding out where they are staying and adding them to the list! 

Timing

What is the lead time for these gifts?
All orders must be placed before 4pm exactly 8 weeks before the wedding date. If you’re running behind, email us directly, or use our contact form and we’ll see what we can do!

What if more people RSVP yes from out of town than I anticipate? Can I add more welcome gifts after checkout?
Yes! We know your RSVPs typically don't come in until 30 days prior so we suggest checking out before the 8 week mark with a safe estimate, knowing you can add as many as 15 gifts after checkout up until the 20 day countdown. Just note that you cannot change the gifts after checkout, you can simply add more to your order. 

And yes, we will most definitely send you a reminder email asking if you'd like to add more when the time comes! 

Products

I want to include something in my gifts but it’s not listed on your website...what do I do?
Get in touch! Send us a message on our contact form with a link to the item you’d like included and we’ll see if we can get it for you!

Want to include a local bakery item or your mom’s homemade cookies?
Love it! Just send us a description of what the item is, the pick-up location, and the approximate size of the package. We will email you back with our custom pick-up pricing and next steps.

Can you deliver alcohol?
Unfortunately we cannot at this point. We’re working on it, though!

Product Selection
Launching a new product and think it would thrive on The Giftwell? Get in touch, we love learning about new products! 

Design

Will I see a proof of my designs?
Yes. Our designers will send you a digital proof of any custom printed item for approval.

I have my own label design, what type of file do you accept?
See our design guidelines.

I have my own welcome note design, what type of file do you accept?
See our design guidelines

Will The Giftwell print any style of welcome note?
No. If you are sending us your own design file to print, it must correspond to one of our note formats featured in Step 4. 

Can I request changes to The Giftwell note templates other than the copy and header? 
The purpose of our templates is to keep things easy and simple so we do not accept changes. The font, font color, and text size will always stay the same. 

I want to do the 3-part fan but instead of Sip, Savor, See on the third page, I'd like to feature a custom map, is that possible?
Yes! You may send us your own design files to print for any full page design. The 3-part fan is the perfect choice when featuring a custom map!

Delivery

Where do you deliver and how much does it cost?
Currently we provide hand-delivery services in the New York/Metro region. See below for a list of boroughs and counties included within this region.

Our delivery prices (listed below) include hand-delivery to up to 4 locations within a 10-mile radius of each other. For additional delivery locations, a $30 fee per stop applies.

  • New York City: All Boroughs  | Delivery Fee: $85 
    • Manhattan, Brooklyn, Queens, The Bronx, and Staten Island
  • New York: Central and Eastern Long Island  | Delivery Fee: $150
    • Nassau County and Suffolk County counties
  • New York: Hudson Valley | Delivery Fee: $200
    • Lower Hudson Valley suburbs of Westchester, Putnam, and Rockland Counties; and Mid-Hudson exurbs of Dutchess, Sullivan, Orange, and Ulster Counties
  • New Jersey: North Jersey and Central Jersey | Delivery Fee: $150
    • Bergen, Essex, Hudson, Morris, Passaic, Sussex, Warren, Hunterdon, Union, Ocean, Middlesex, Monmouth, Mercer, and Somerset Counties
  • Western Connecticut | Delivery Fee: $200
    • Fairfield, New Haven, and Litchfield Counties
  • Pennsylvania: Lehigh Valley, Southern and Eastern Poconos | Delivery Fee: $250 
    • Carbon, Lehigh, and Northampton, Monroe and Pike Counties

I don’t live in the New York / Metro region but I really want to use The Giftwell. Can you make any exceptions?
Contact us with your wedding date, location, and approximate number of gifts you’re hoping for and we’ll see if we can swing it!

I want extra bags for my photographer, can you drop a few off at my house? 
Yes! After checkout we'll send you our Delivery Location Form where you can input all delivery details, including quantity of gifts per location. 

Some of the hotels where we have room blocks charge to provide in-room gifts, is that included in The Giftwell fee?
No. You are responsible for any fees associated with hotels.

Will the gifts be placed in-room or be given to guests upon check-in?
All hotels have their own policy on this, we suggest reaching out directly! 

What if someone is staying at a hotel but didn’t book under my room block? Will they get a gift?
We will deliver the exact number of gifts to each location that you fill in on our Delivery Location form (that we will send after checkout). We strongly suggest adding a few extra to each hotel delivery to be safe.

When do I need to decide how many gifts should be delivered to each location?  
After checkout we will send you a Delivery Location form that we ask you to complete at least 2 weeks before your wedding.

What does this infamous Delivery Location form ask for?
It asks for the below information for each delivery location:

  • Name:
  • Address:
  • Location Contact:
  • Number of Gifts: 
  • Special note/instructions:

 

Other

Do you offer returns?
No. All of our orders are final sale. The only exception is if you check out on our site and are getting married somewhere outside of the NY/Metro region. In that case, we will issue a full refund.

I want a custom design but don’t know who to reach out to, does The Giftwell take on custom design projects?
Unfortunately we do not at the moment. Feel free to reach out if you need any recommendations, though! 

Don’t see the answer to your question?
Let’s chat! Send us a message on our contact form.